Lets see how we can serve your request for return/exchange.
When you have received your product, you can request for either a return or an exchange within 5 days of the delivery of the product(The option for return/exchange request will automatically close after 5 days). The product to be returned/exchanged must be shipped within 5 days of the delivery. Returns are accepted within 14 days from the shipped date at our office. The product to be returned must meet the following criteria :
- Product should not be worn
- Product should be in its original new condition
- Product should not be washed
- Product should be in original packaging with all original tags attached
- Product should be mailed/shipped back to Shannoh within 5 days from the date of delivery.
If your return does not meet the above criteria and for other queries please email us at firstname.lastname@example.org. Tell us which conditions have not been met and we will suggest a suitable alternative if possible. If we receive the product in a condition that does not meet our return criteria, we reserve the option to not refund the item or return it to customer at their own expense.
- The item to be returned/exchanged is to be sent to the address provided by the Returns team as per your location:
Shipping fee is Covered by the customer. In case of an Exchange for wrong size, we take full responsibility and will refund your shipping fee after inspection. However if the right size has been delivered and the customer requests for a different size, it will be considered as a return and the shipping fee will be paid by the customer.
Any Custom and duty fees are non-refundable.
Refunds:Should you prefer to receive a refund, we will happily comply with your request provided you meet the return criteria listed above. Once package is received by us, it takes 1-5 days to make the refund/place an exchange order. Your actual bank may take 2-7 business days to show the credit. Please note that we do not refund shipping costs and duty taxes.
Other not-refundable items are: Length Customization fees and Size Customization fees.
Hijabs, prayer items are non-refundable
Shipping fees is non-refundable
Final Sale items are FINAL SALE! And cannot be returned or exchanged.
If you received FREE shipping on your order, and if you return items causing the value of the original order to fall below $150.00, you will be charged for the original shipping costs.
Refunds are not provided in the following cases:
Incorrect or outdated delivery address. Incorrect address format including the P.O.Boxes Address
Intentionally damaged items.
Package refused by the customer
After 3 failed delivery attempts due to the customer unavailability and other reasons.
All the refund will only be made after we have received the returned shipment except if the package has been lost in transit.
If you want to make an exchange, sign in to MY ACCOUNT at www.shannoh.com. File your request for return or exchange at the RMA section on the left menu and complete the required procedure. (Returns at a value of over $150 will not include a shipping credit since the exchange order is eligible for the FREE shipping offer). Other benefits include:
Your price is guaranteed.
In the event your purchase was made during a sale, or the price increases after a restock, you are still eligible to purchase your exchange item (for even exchanges only) for the price you paid at the time of the original purchase.
Return and Exchange Process
You can request for a return or an exchange after the delivery of the product within 3 days. To return or exchange an item you purchased, simply complete the returns or exchanges process from your account on www.shannoh.com from the RMA Section on the left menu. After filling out the returns and/or exchanges fields please wait to be contacted by our return department. A representative will contact you via email within 24 - 48 business hours with further instructions for making your return. The shipping feesis covered by the customer.
If you have any general concerns or questions about our returns policy, please email us at email@example.com and we will respond within 48 hours.