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Can i fully customize my order?

Yes, you can fully customize your order. We have provided you with an option while choosing your favorite garment where you can opt for providing us with your measurements at a small cost of 9.99$ as your customization fee. You can also choose from our sizes of XS, S , M, L , XL - 7XL.

How long can I keep my items in the basket?

You can keep the selected items in your basket until they are out of stocks. When all stocks are out, the item will automatically be removed from your basket.

The item does not look anything like the picture, what is 5-6% variance?

If you feel the variance is more than 5-6% please email returns@shannoh.com We will be pleased to help you!

  • Style- Every style has a different silhouette and how it will look on different size people. Hence allow for slight variance
  • Color- What one computer might show darker, might look slightly lighter on another screen. Hence allow 5-6% variance
  • Size- What one style might fit in large the other might fit a bit different? This is because or silhouettes are different
  • Length- Our garments are man-made, hence there is a slight change for +/- 5-6% in measurements
I don't feel safe using my credit card online?

Our website is safe & secure and we use PayPal to process the payment. Your credit card information is encrypted and not available for us.

Where is my order shipped from?

The orders are shipped from our US warehouses or Dubai Factory or Indian Factory (depending upon the availability of the product) direct to be delivered to your doorstep. This not only saves time and costs, but also facilitates customization of your order to your choice. 

How much time do I have to return my order?

You can return your order within 5 days from the delivery date. You can request for an exchange or return by using the RMA feature in My Accounts or you can mail us at return@shannoh.com.

How long does the delivery take?

We offer three types of deliveries : Standard Delivery (12-16 Days), Express Delivery (8-12 Days) and Rush Delivery (5-8 Days). However the orders will be sent to the shipping company within 48 hours following confirmation of the order. But we keep a window of 12-16* business days (excluding holidays and weekends) for standard delivery.

What size am I? What Abaya length should I order?

Our sizes are US sizes. We carry XS to 7XL. We also provide our customers with a special feature of CUSTOMIZATION at an affordable price of 9.99$ where they can provide their measurements and get the perfect Islamic garment fit. Our size chart also explains the height to length table. Please click here for the size chart.

How to choose the perfect size?

Our size chart reflects the actual measurements of the garment. Our sizes are on the modest side so please ensure you go with what is on our size chart and not try and compare us to any other retailer that you buy from. The easiest way to pick the correct size is to get your CHEST, WAIST and HIP measurement and compare it to see which size corresponds to those measurements.

How to Choose the perfect length.?

To select the right length for your Abaya please measure yourself from the Highest Point of your Shoulder (the point where it meets the neck) down to your heels. That reflects the Abaya length that you need to order. Another way to estimate your Abaya length is to measure your height and selecting the corresponding length from our length drop down.

International Delivery

The shipping fee varies based on the destination country and the amount of items. You may see the shipping fee in your basket or by selecting country in checkout page.

Who pays the custom duty.?

The packages delivered internationally may be subject to custom duties. In this case, the customs expenses may vary based on your order and delivery country. In case of an order that is subject to customs duty, the responsibility belongs to the customer.

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